Shipping policy
Shipping and Delivery Policy
At Mineaderm, we are committed to delivering your orders safely, quickly, and carefully. Below, you can find detailed information about our shipping and delivery processes.
Shipping Process
Orders are shipped within 1–3 business days after payment confirmation.
During busy campaign periods or official holidays, this period may extend up to 7 business days.
Once your order has been shipped, your tracking number will be sent to you via email or SMS.
Shipping Carrier
All shipments are delivered via Yurtiçi Kargo. You can track your package in real-time using the tracking number provided when your order is shipped.
Shipping Cost
Shipping is free for all orders.
You will not be charged any additional handling or delivery fees.
Delivery Time
The delivery time may vary depending on your delivery address and the operational conditions of the shipping company. This process is entirely governed by Yurtiçi Kargo’s operations.
Order Tracking
You can easily track the status of your order through:
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“My Account” > “My Orders” on our website
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Or via the tracking link provided to you
Important Notes Upon Delivery
When receiving your package:
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Check the outer packaging for any damage.
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Do not accept packages that appear damaged or opened. Record the issue and return the package to the courier.
If you encounter such situations, please contact us as soon as possible.
Contact
For any questions regarding shipping or delivery, you can reach us at:
📞 Phone: 0312 385 11 86
📧 Email: info@mineaderm.com
📍 Address: Saray, 86. Cad. No:1, 06980 Kahramankazan / Ankara
As the Mineaderm Family, we wish you a safe and healthy shopping experience.
